Helpdesk contact details for customers who have purchased maintenence agreements are as follows:

Email: support@netpresence.co.uk
Telephone: 0870 274 7070
Fax: 0115 956 7071

Our Hours of Service are:
Monday to Friday – 09:00 to 17:30 hours
(Excluding UK Bank Holidays and Presence Christmas/New Year shutdowns)

In order to assist you most efficiently it would be helpful if you had the following information available when you contact us:

• Product Name
• Brief Description of the Problem
• Details of any other software products being run alongside the supported products
• Details of the platform on which the product is being run